Before joining the Neighborhood Services, Michelle worked with the Department of General Services (DGS) for 23 years. While there, she did frontline constituent service, helping the public connect to all DGS functions, from trash issues to property maintenance. In Neighborhood Services, she provides similar services, but to staff and departments throughout the City of Albany. “In my years of government service, I gained a wide range of knowledge about city government and customer service,” Michelle says. “I enjoy working with the public and helping them receive any of the city services they need.”