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Can I report a non-emergency City issue such as a pothole or an overgrown lot without making a phone call?
You can. SeeClickFix is a free and user-friendly mobile app and web tool that allows people to report and track quality-of-life issues and get things fixed where they live or work. Constituents can use it to report non-emergency neighborhood issues such as graffiti, potholes, damaged trees, illegal parking, vacant buildings, and illegal trash. With SeeClickFix, people can map the location of an issue, add video or photos, and include comments. City of Albany staff monitors issues, responds to posts, and addresses problems. The communication between constituents and staff is direct, transparent and trackable. SeeClickFix users can monitor their issue or issues in a specific neighborhood with the neighborhood watch feature from the time they are reported until they are addressed. To use the app, go to SeeClickFix or download the SeeClickFix app on your smartphone.
Is there a convenient online tool where I can learn about my neighborhood?
There is. Search Albany is a powerful resource to get information about your property and neighborhood. It's an interactive online map that includes web links and data to make it easier to access property information, explore local government, collaborate with partners, and connect with community assets. Search Albany, also known as MapGeo, allows you to click on your property to find out your trash pickup day, access your tax bill, and find the value of your home as well as find contact information for your Common Council Member and Police Neighborhood Engagement Officer. By clicking on the Themes buttons, you can find out more about cultural resources as well as locate historic districts, nearby green space, zoning boundaries, neighborhood associations, and more. As a Google-based map, it also helps you to visualize your neighborhood with a street view, get driving directions, click on bus stops for schedules, and create custom maps to share with others.
For a listing of all City of Albany Departments visit albanyny.gov/Government/Departments (City of Albany offices are generally open 8:30 a.m. to 5 p.m.) For a City of Albany Staff Directory visit albanyny.gov/Government/AlbanyNewYorkCityDirectory Interested in funds to buy or renovate a home or apartments? Albany Community Development Agency (ACDA) 200 Henry Johnson Boulevard, 2nd floor firstname.lastname@example.org (518) 434-5265 www.albanyny.gov Want to access health services, find help for seniors or vets, get family assistance, or access services in an emergency? Albany County Harold L. Joyce Albany County Office Building 112 State Street, Room 1200 (518) 447-7000 albanycounty.com Want to buy an abandoned building? Albany County Land Bank 69 State Street, 8th floor email@example.com (518) 407-0309 albanycountylandbank.org Want to find out about public parking garages, public lots, and metered parking? Albany Parking Authority (APA) 25 Orange St. CustomerService@ParkAlbany.com (518) 434-8886 parkalbany.com Interested in how Albany Public Library can empower and enrich your life? Albany Public Library 7 Branches (518) 427-4300 albanypubliclibrary.org 15 Need a building permit or want to report a code violation? Department of Buildings & Regulatory Compliance 200 Henry Johnson Boulevard, Suite 1 firstname.lastname@example.org (518) 434-5995 www.albanyny.gov Where do I report vacant building issues? Sam Wells, City of Albany Neighborhood Stabilization Coordinator (for reporting a vacant building) email@example.com (518) 694-4813 Department of Buildings & Regulatory Compliance (for reporting building code violations) firstname.lastname@example.org (518) 434-5995 www.albanyny.gov Department of General Services (for overgrowth or sidewalk snow removal) email@example.com (518) 434-CITY (2489) Albany County Land Bank (if ACLB owns it) 69 State St. firstname.lastname@example.org (518) 407-0309 albanycountylandbank.org Interested in commercial development or starting or expanding a business? Capitalize Albany Corporation 21 Lodge Street email@example.com (518) 434-2532 CapitalizeAlbany.com Want to learn about or volunteer for cultural events put on by the City? Office of Cultural Affairs City Hall, 24 Eagle Street, Room 402 firstname.lastname@example.org (518) 434-2032 www.albanyny.gov Need to report a fire or a medical emergency? Albany Fire Department & EMS 911 (emergency) or (518) 438-4000 (dispatcher, non-emergency) or (518) 447-7879 (headquarters) www.albanyny.gov 16 Need a marriage or dog license? Want to FOIL a government document or public record? Want to hold an event in a public space, such as in a park or on the street? Office of the City Clerk City Hall, 24 Eagle Street, Room 202 email@example.com (518) 434-5090 www.albanyny.gov Does your issue involve park maintenance, trees, graffiti, trash, recycling, potholes; street paving, cleaning, or plowing; sidewalk snow & ice removal; leaf bags, or compost pickup? Department of General Services (DGS) 1 Richard J. Conners Blvd. firstname.lastname@example.org (518) 434-CITY (2489) www.albanyny.gov Want to apply for a City of Albany job or take a Civil Service exam? Human Resources City Hall, 24 Eagle St., Room 301 email@example.com (518) 434-5049 www.albanyny.gov jobs.albanyny.gov/jobopps Do you have a claim to file with the City of Albany? Law Office City Hall, 24 Eagle Street, Room 106 (518) 434-5050 www.albanyny.gov Who do I call if I need legal help, but I don’t have the money to pay for it? The Legal Aid Society 95 Central Avenue/Albany, New York 12206 (518) 462-6765 lasnny.org The Legal Project 24 Aviation Rd., Suite 101 Albany, NY 12208 (518) 435-1770 https://legalproject.org/ Want to invite the Mayor to come to an event? Mayor’s Office City Hall, 24 Eagle St., Room 102 firstname.lastname@example.org (518) 434-5100 www.albanyny.gov