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The original item was published from 11/16/2020 1:24:00 PM to 11/16/2020 1:28:35 PM.

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Posted on: October 7, 2020

[ARCHIVED] The Good Neighbor Handbook

Table of Contents

1. Where to Start: SeeClickFix and Search Albany
- Can I report a non-emergency City issue such as a pothole or an overgrown lot without making a phone call?
- Is there a convenient online tool where I can learn about my neighborhood?
2. Property Maintenance, Including Trash and Recycling
(For more detail, see DGS's new information portal: www.AlbanyNeighborhoods.com)
How must I maintain my property?
Where do I report graffiti?
Where do I report a vacant building?
What are the rules around trash pickup?
Do I have to separate my recyclables?
What should I do with my yard waste, such as branches, grass and leaves?
What do I do with hazardous waste or electronics?
3. Snow Emergencies and Removal
(For more detail, see DGS's new information portal: www.AlbanyNeighborhoods.com)
Do I have to clear ice and snow from the sidewalk around my house?
What should I expect during a Snow Emergency?
4. Tenants And Landlords Rights and Responsibilities
Should I get renters insurance?
What is a residential occupancy permit?
As a landlord, how do I make sure I can get an ROP?
5. Building Permits Needed for Construction and City Rehab Funds
When do I need to get a permit?
Are City of Albany funds available to help buy or rehab Albany homes and apartments?
6. Dog Owner Responsibilities and Other Animal Issues
Must I clean up after my dog?
Do dogs have to be leashed?
Are dog licenses required?
What do I need to get a dog license?
Am I responsible for damage done by my dog?
Who should I report mistreatment of dogs or their unruly behavior?
Where do I report dead animals found on public property or wildlife issues?
7. Public Safety Where do I report a crime or other public safety issue?
Who do I call if a traffic light is out or a new traffic sign is needed?
Who should I contact to report an issue with a streetlight?
8. A Directory of Albany Services Benefiting Residents
Can I report a non-emergency City issue such as a pothole or an overgrown lot without making a phone call? You can. SeeClickFix is a free and user-friendly mobile app and web tool that allows people to report and track quality-of-life issues and “get things fixed” where they live or work. Constituents can use it to report non-emergency neighborhood issues such as graffiti, potholes, damaged trees, illegal parking, vacant buildings, and illegal trash. With SeeClickFix, people can map the location of an issue, add video or photos, and include comments. City of Albany staff monitors issues, responds to posts, and addresses problems. The communication between constituents and staff is direct, transparent and trackable. SeeClickFix users can monitor their issue or issues in a specific neighborhood with the neighborhood watch feature from the time they are reported until they are addressed. To use the app, go to SeeClickFix or download the SeeClickFix app on your smartphone. Is there a convenient online tool where I can learn about my neighborhood? There is. Search Albany is a powerful resource to get information about your property and neighborhood. It’s an interactive online map that includes web links and data to make it easier to access property information, explore local government, collaborate with partners, and connect with community assets. Search Albany, also known as MapGeo, allows you to click on your property to find out your trash pickup day, access your tax bill, and find the value of your home as well as find contact information for your Common Council Member and Police Neighborhood Engagement Officer. By clicking on the “Themes” buttons, you can find out more about cultural resources as well as locate historic districts, nearby green space, zoning boundaries, neighborhood associations, and more. As a Google-based map, it also helps you to visualize your neighborhood with a street view, get driving directions, click on bus stops for schedules, and create custom maps to share with others.

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