FAQs

nullWho owns the water service leading to my house?

You do. Under Albany City Code, the property owner owns and is responsible for maintaining the water service from the City-owned water main to the point of entry into the property. However, as a courtesy, under our current policies, the Water Department will repair that portion of your water service from the City main to–but not including–the curb box, the valve used to control water flow into your building. The property owner is responsible for the remainder of the service line, from the curb box to the point of entry into the building.

Will the City repair the portion of the water service I am responsible for?

Sometimes. Depending upon time and available resources–and solely at the discretion of the Department–the Department may agree to make repairs, once a consent form has been properly executed between the property owner and the City. The property owner will be billed a flat rate depending on the size of the service.

Who repairs the sidewalks and driveways damaged during a water main break?

We do. Our restoration crew will repair or replace sidewalks, driveways or streets damaged during a Water Department excavation. We will use only standard City of Albany restoration materials, however, which includes concrete, asphalt and red brick. Any special concrete, slate retaining walls, steps, custom landscaping or other structures within the City’s right-of-way or easement will be the responsibility of the property owner.

My lawn was damaged during a water main break. Will you replace it?

Yes, we will replace it–once. Our policy is that all lawn areas damaged during our excavations will be restored using standard City of Albany topsoil and seed. We cannot install sod or any other special landscape materials. It is important to remember that the property owner is responsible to water and maintain the lawn once the restoration is complete. The Water Department cannot return to replant the lawn if it has not been properly watered and maintained.

My water bill is too high. What should I do?

The first thing to do is to call the Water Department at 434-5300. We will check your computerized service history to see if there has been a change in your usage. We also will be happy to send an inspector to your home to check for leaks or other problems that might be causing a high water bill. This is a free service. Although we cannot fix an internal plumbing problem, we can often identify the problem and advise you on what should be done. 

What is the oldest water main in the City?

Fifty-five miles of Albany’s 376 miles of water mains were installed in the mid-19th Century. However, some of the mains may even be older, with some cast iron mains possibly installed in 1813. If true, Albany would have the oldest functioning cast iron pipe in the western hemisphere. Incidentally, all of the water mains in the City originally were hollowed-out tree trunks, many installed in the 1700's. Although unlikely, there is a very remote outside chance that somewhere beneath some of the oldest parts of our City, a functioning wooden water main remains.

Why are there more water main breaks in the cold weather?

There is a direct correlation between the number of breaks and the amount of snow cover. It seems that a good layer of snow cover actually helps to insulate underground water pipes and reduces damaging frost penetration into the soil. So, snow is not only good for the ski business, it’s good for the water business as well.

Why must we pay sewer charges as well as water charges?

Sewer charges have been included on Albany water bills for the last two decades. We must charge for sewer use because all of the waste is treated by Albany County at its wastewater treatment plants. The county bills us for treating the waste, and we must recover this cost from property owners. Back in the 1970's, it was determined that the fairest way to assess sewer charges was to base them on the amount of water used by our customers since most of our customers generate waste in their daily lives, and that waste ends up in our sewer system. Because we have a combined storm and sanitary sewer system, wastewater–whether it is from a household toilet or lawn sprinkler–will end up in the sewer system. The more effluent that goes through the county sewage treatment plants, the more the City is charged for processing that effluent.

Why do owners of vacant property still have to pay a water and sewer fee?

Vacant property in Albany is charged a per-foot rate for access to water and sewer service. Even though the property may not be connected to the water system, water and sewer pipelines still run along the vacant property, and still require maintenance by the Albany Water Department. 

The Albany Water Department maintains water and sewer infrastructure throughout the City, which is considered a shared community resource. Albany Water Customer’s water and sewer bills pay for needed system improvements, as well as daily operation and maintenance. As a vacant property owner, you have the availability to access the water and sewer system, and therefore have an annual fee associated with that access. In addition, the city has a combined sewer system where both sanitary wastewater and stormwater are collected and treated before discharged to the Hudson River. Precipitation and runoff from the vacant property enters the combined sewer system and there is a cost to collect, transport and treat this flow as well. 

A vacant lot is charged $2.46 per front foot, per year for water, and the same amount for sewer. More information about rates and the current rate structure can be found at: www.albanyny.gov/waterrates. If an owner of a vacant property also owns an adjacent property with a water meter, the two properties can be combined to eliminate the water and sewer fee for the vacant property. A water and sewer fee for a vacant property can also be eliminated if the vacant property is declared undevelopable by the City’s Assessment office.

Can the public visit any of the Water Department facilities or reservoirs?

Unfortunately, we cannot allow access to any reservoir or other Water Department facility by unauthorized individuals at any time.

Many Capital District communities have water restrictions. How about Albany?

The one and only time that Albany issued water restrictions for residents was during the great Northeast drought of 1965-66, when the reservoir had dropped to 30 percent of capacity. Never before, or since, have restrictions been required in the City of Albany. Although we have an abundant supply of pure and wholesome drinking water, we do not have a license to waste. We must all practice water conservation in order to preserve our precious resource. Call the Water Department for ways you can conserve water and also lower your water bill.