Bill Payment


The Albany Water Department now offers online bill payment for residential and commercial customers. Through this portal, customers can make one time payments, view 24 months of usage and billing history, and register for paperless billing. Visa, Mastercard, and electronic checks are currently being accepted, and there are no fees for using this service.

Pay your online water bill here

Residents are also welcome to pay their water bills by mail or in person.

Pay by Mail

Send check or money order payable to: Department of Water and Water Supply

10 North Enterprise Drive 
Albany, NY 12204
Pay by Phone
Call Customer Service at 518-434-5300. Office hours: Monday through Friday 8:30 a.m.-4:30 p.m. There is a $3.00 fee for all credit card payments.

See information on water and sewer rates

Contact Customer Service with any questions concerning your bill at 518-434-5300 or To file an official complaint concerning your water bill, please use the Water Bill Complaint Form