Water & Water Supply

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A Message Regarding COVID-19

  • YOUR TAP WATER IS SAFE TO DRINK – the COVID-19 virus has not been detected in drinking water. Learn more about the virus and water/sewer infrastructure
  • Effective May 26, the Water Department office will be open to the public by appointment only. Appointments will only be made for Basic Creek Reservoir fishing permits and water meters. Bill payment will continue by mail, phone or online. 
  • All visitors are required to wear face masks and will be asked to answer a brief health screen questionnaire. Visitors will also have their temperature taken by an infrared thermometer scan of their forehead.
  • In addition to the health screening of visitors, we have instituted several safety measures including Plexiglas shields at our customer service stations.
  • Call 518-434-5300 or email water@albanyny.gov to schedule an appointment.
  • Hours remain 8:00 am - 4:30 pm. 


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CORE VALUES, VISION, MISSION STATEMENT AND GOALS

The Albany Water Department emphasizes four primary Core Values: Safety, Customer Service, Professionalism and Sustainability. If we focus on our core values and execute our duties and responsibilities, the Department will be in the best position to serve our customers, work safely, promote teamwork and establish a sound foundation for the future by managing our assets within a framework focused on sustainability.

We aspire to be the model public utility in the Northeast.

Mission Statement – The Albany Water Department will deliver a reliable and high quality supply of water to our customers, including fire protection; we will collect and safely convey wastewater to treatment facilities and comply with all of our regulatory permit requirements and conditions; we will provide a safe work environment for our employees; we will provide courteous, responsive and professional service to our customers and a work environment that is supportive and respectful of each other.

View the 2018 Water Quality Report

Learn more about the Department's high level goals and specific goals for 2019.

To track our performance on a monthly and annual basis, the Department uses a series of performance measures that we call Key Performance Indicators (KPI's) that are measured and tracked.

Contact Information

10 North Enterprise Drive Albany, NY 12204
(518) 434-5300 (Office hours: 8:30 AM.-4:30 PM, Monday - Friday)
DISPATCH: (518) 434-5322 (flooding, back-ups, sinkholes, main breaks)
EMERGENCY: (518) 462-4004 (12 midnight-7:30 a.m., weekends & holidays)
Fax: (518) 434-5332
water@albanyny.gov, facebook.com/AlbanyWater, twitter.com/AlbanyWater

How to Establish a New Connection

The property owner contracts with a licensed plumber for the construction of a new water service. There is a fee to the Albany Water Board for tapping the water main and also a fee for a water meter. These fees vary according to the size of the service. Contact customer service at 518-434-5300.