How do I know that water in my home is safe to drink?

We test your drinking water daily to ensure it is safe. Tests on drinking water are conducted at the filtration plant, at the Loudonville Reservoir and at various locations in the distribution system. Among key daily tests to ensure the safety of your drinking water are chlorine residual and microbiological tests for Coliform bacteria, which are indicators of potential pathogens. We also monitor pH and other chemicals to ensure our corrosion control process is functioning properly. Other drinking water parameters are monitored periodically throughout the year as required by the NYS Health Department and the US Environmental Protection Agency. These tests and results are presented in our Annual Water Quality Report that is published on our web site.  Click Here for the Annual Water Quality Report

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1. Where does my drinking water come from?
2. Who owns the water service leading to my house?
3. My water bill is higher than expected. What should I do?
4. Can I pay my bill online?
5. What is the oldest water main in the City?
6. Why do owners of vacant property still have to pay a water and sewer fee?
7. Is it true that the Albany Water Department is checking every water main in the City?
8. Why must we pay sewer charges as well as water charges?
9. My lawn was damaged during a water main break. Will you replace it?
10. Who repairs the sidewalks and driveways damaged during a water main break?
11. Why are there more water main breaks in the cold weather?
12. Can the public visit any of the Water Department facilities or reservoirs?
13. Many Capital District communities have water restrictions. How about Albany?
14. I have heard Albany water was judged the best in the State. Is that true?
15. Does the Albany Water Department protect the reservoirs and facilities from any potential threats?
16. Where does Six Mile Water Works get its name?
17. How do I know that water in my home is safe to drink?
18. Who should I contact if my water has a funny smell, taste, or appearance?
19. If my pressure is low, what do I do?
20. What are your hours?
21. I have lead pipes in my home, what do I do?