Show All Answers

1. What is the Citizen's Self Service Portal?

The Citizen's Self Service (CSS) Portal is where you can go to find information about a property from the records of the Department of Buildings & Regulatory Compliance.  You can find information such as:

• Construction Permits (such as Building, Plumbing Electrical, Elevator)
  • Permit Status
  • Inspector
  • Permitted Work
• Residential Occupancy Permits (ROPs)
  • Status
  • Number of Rental Units
• Code Cases
  • Case Status
  • Violations
• Registry Programs - current status
  • Elevator
  • Public Assembly
  • Sprinkler
  • Vacant Building

2. How frequently is the data uploaded?

All data is current with our system as it is a live link and does not rely on uploading.

3. Can I use this to look up whether a property has a ROP?

Yes, all data is linked to the CSS Portal in live time and is an accurate portrayal of our internal data.  If we have a record of an ROP being issued it will appear on the CSS Portal.

4. I lost the document(s) sent to me, can I access them on the Public Portal?

You have the ability to download the following documents from the CSS Portal:

• Residential Occupancy Permit
• Residential Occupancy Placard
• Construction Permit Placard
• Maximum Occupancy Placard
• Elevator Certificate
• Public Assembly Certificate
• Commercial Inspection Certificate

For records older than 2023 all of these documents may not be available on-line, call our office with the record number and we will be happy to provide them.

5. Are there plans to expand the CSS Portal?

Yes, we are implementing the CSS Portal in phases.  Future phases include the ability to:

• Submit registrations on-line such as:
  • Rental Dwelling Registry
  • Elevator Registry
  • Sprinkler Registry
  • Public Assembly Registry
  • Vacant Building Registry
  • Commercial Inspection Registry
• Submit Construction Permit Applications On-Line such as:
  • Building Permit Applications
    • Roofing
    • Siding
    • Window Replacement
    • Pools
    • Sheds
    • New Construction, including additions
    • Alterations
  • Electrical Permit Applications
  • Plumbing Permit Applications
  • Elevator Permit Applications

6. I found information on the portal that I think is incorrect, what should I do?

There is a link on the portal to dispute information found.  Once you submit the information, we will look into the data and provide a determination/explanation of the dispute investigation.