Bill Payment

Pay Online

The Albany Water Department now offers online bill payment for residential and commercial customers. Through this portal, customers can make one time payments, view 24 months of usage and billing history, and register for paperless billing. Visa, Mastercard, and electronic checks are currently being accepted, and there are no fees for using this service.

Pay your water bill online through our Account Management Portal.

Pay by Mail / In Person

Residents are also welcome to pay their water bills by mail or in person. Visit the Water Department at, or send a check or money order payable to the Department of Water and Water Supply to:
10 North Enterprise Drive
Albany, NY 12204

Pay by Phone

Call Customer Service at 518-434-5300. Office hours are Monday through Friday, 8:30 am to 4:30 pm. There is a $3 fee for all credit card payments.

For More Information

Contact Customer Service with any questions concerning your bill at 518-434-5300 or by email. To file an official complaint concerning your water bill, please use the Water Bill Complaint Form (PDF).

For more rate information, visit our Water and Sewer Rates page.